WE SHIP WORLDWIDE AND OFFER MULTIPLE DOMESTIC/INTERNATIONAL SHIPPING SERVICES:
**PLEASE NOTE THAT WE’RE NOT RESPONSIBLE FOR PACKAGES THAT ARE LOST BY THE POSTAL SERVICE UNLESS YOU CHOOSE GUARANTEED SHIPPING (AVAILABLE ONLY IN US). WE DO NOT SHIP TO THIRD PARTY SHIPPING SERVICES FOR REPACK**
- Ground Advantage (USPS Flat Rate Shipping)(Slowest Option)
- USPS Priority Mail
- USPS Priority Mail W/Signature
- Guaranteed Delivery Priority Mail**
- Guaranteed Delivery Priority Mail (W/ T-Shirt)**
- UPS Ground
- UPS 2nd Day Air
- UPS Next Day Air
INTERNATIONAL SERVICES (Varies by Country):
- USPS First Class International Shipping (SLOWEST OPTION AVAILABLE)(Credit/Debit Cards Not Accepted)
- USPS International Priority Shipping
- USPS Priority Express International Shipping (AUS & NZ Only)
- UPS Worldwide Saver (FASTEST OPTION)
- UPS Worldwide Saver (W/ T-Shirt) (FASTEST OPTION)
- FedEx Express (SAFEST OPTION ON LARGE ORDERS) (FASTEST OPTION)
ALL ORDERS ARE SENT IN A MANILLA ENVELOPE OR BOX WITHOUT ANY MARKINGS. WE DO NOT INCLUDE OUR NAME ANYWHERE ON THE PACKAGE.
Signature $25.00 – This option is double packaged, ships priority and requires a signature for delivery. This option is perfect if the package is being delivered to a high crime area. A tracking number is provided
*WE ALWAYS INCLUDE ORIGINAL BREEDER PACKAGING UNLESS SPECIFICALLY ASKED OTHERWISE.
Currently we are shipping orders w/out backordered items within 1-3 business days (M-F, Sometimes Sat) “REGARDLESS” of shipping choice, typically within 24hrs. We are working tirelessly to get everyone’s order out in a timely fashion. During Holidays and Sales please note that shipping time may increase due to the large volume of orders that we process..
- For domestic packages please allow 2-14 days for delivery AFTER shipment.
- For International packages please allow 1-9 weeks for delivery AFTER shipment depending on selected shipping method.
- *SHIPPING TIMES MAY TAKE LONGER DUE TO HOLIDAYS & COVID 19 ALSO DURING SALE EVENTS
WE DO NOT OFFER REFUNDS OR RETURNS OF ANY KIND!!
You can always contact us for any return question at [email protected]
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item.
If you have received the wrong item/s, please email us at [email protected] Please include your Order Number and the incorrect item/s so we address the issue. We will send you a prepaid return label to send the incorrect item back. Once we receive the incorrect item we will send the correct one out immediately after. The items must be in original, untampered packaging for us to accept the return. Any damaged or tampered items will not be accepted, PERIOD!
BrotanicalGardens.com shall not be held responsible for any items sold, for any damage to items during transit or during the inspection period, nor for misrepresentations and/or breaches of contract by the customer. BrotanicalGardens.com shall not be held responsible for the cost of procurement of substitute goods or any losses resulting from any goods purchased or obtained through BrotanicalGardens.com.
BrotanicalGardens.com assumes no liability for the content of the listings. However, if you fall victim of a fraudulent transaction we will assist you as much as we can.
**We ONLY Guarantee Delivery if you choose that as your shipping option. If a package is lost, seized, or damaged in transit we will replace that package with another one ONLYif you choose Guaranteed Shipping! This does not include packages stolen off of your porch, if USPS shows delivered we have to go off of that. *Guaranteed delivery is only available within the US