WE DO NOT OFFER REFUNDS OR RETURNS OF ANY KIND!! ALL SALES ARE FINAL!!
You can always contact us for any return questions at [email protected]
DAMAGES & ISSUES:
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item.
If you have received the wrong item/s, please email us at [email protected] Please include your Order Number and the incorrect item/s so we can address the issue. We will send you a prepaid return label to send the incorrect item back. Once we receive the incorrect item we will send the correct one out immediately after. The items must be in original, untampered packaging for us to accept the return. Any damaged or tampered items will not be accepted, PERIOD!
GENERAL TERMS:
BrotanicalGardens.com shall not be held responsible for any items sold, for any damage to items during transit or during the inspection period, nor for misrepresentations and/or breaches of contract by the customer. BrotanicalGardens.com shall not be held responsible for the cost of procurement of substitute goods or any losses resulting from any goods purchased or obtained through BrotanicalGardens.com.
BrotanicalGardens.com assumes no liability for the content of the listings. However, if you fall victim of a fraudulent transaction we will assist you as much as we can.
If any customer issues arise that require item replacements by BG or our breeders, the customer will receive a credit on their BG account, minus shipping costs for the product being replaced. The decision for replacement is at the discretion of the breeder, and credits will be applied after the replacement is confirmed.
All Returns/Refunds prior to the item being shipped will inquire a 5% restocking fee. Once we ship your item there are absolutely NO returns/refunds. All sales are final after shipment.
